Ensure you are trying to recover the password for the correct email address. Sometimes users accidentally register with a different email.

Try logging in using alternative methods (for example, via your social media account or store account, if applicable).

If you aren’t receiving the password reset email, check your spam/junk folder and confirm you haven’t unsubscribed from our mailings.

If the problem continues, record your screen to capture the error and submit a support ticket with these details.