On iOS:
Turn on your eSIM under Cellular/Mobile Plan.
If you want to use both your lines, turn on “Allow Cellular Data Switching” from Cellular/Mobile data menu. Meanwhile, if you want to use only your new eSIM, then turn it off to avoid charges on your other line.
Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas). You will not be charged with any extra payments by us with the Data Roaming option On.
If you still don't have connectivity, contact support.
On Android:
Turn on your eSIM under Mobile Network
Enable Mobile data
Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
If you still don't have connectivity, contact support.