Below, we offer a series of steps and recommendations to troubleshoot this issue:
1. Device Compatibility Verification:
Ensure your device is compatible with Passpoint (Hotspot 2.0) technology. Most modern devices are compatible, but some older models may not be.
Verify that your device's operating system is updated to the latest available version.
2. Network Configuration:
In your device's Wi-Fi settings, forget or remove the Wayru Mobile network.
Reconfigure the Passpoint profile in the app.
Restart your device after reconfiguring Passpoint.
Try connecting again.
3. Testing:
If possible, try connecting to the Passpoint network with another device to determine if the issue is specific to your device or the network.
Ensure you are within range of the Passpoint network.
Verify that there are no interferences that could affect the Wi-Fi signal.
Specific Considerations:
We are working on specific configurations for laptops and tablets, as these devices may require additional adjustments for an optimal Passpoint connection.
In some cases, authentication issues or device security settings may interfere with the Passpoint connection.
It is important to ensure that the Passpoint profiles are installed correctly on the device.
If the problem persists, please make a video recording of the process and provide specific details about your device, operating system, and the steps you have taken to troubleshoot the issue.