Operator App Support
Wayru Operator App
50 articles
What are the device requirements for using the Wayru WiFi app?
What does the Wayru app do?
How do I download the app?
How do I update the app?
How do I create an account?
How do I log in?
How do I change my registered email address?
How do I change the app language?
Where can I view notifications from the app?
How do I edit my profile?
What are offline maps and how do they work?
What should I do if the app isn’t displaying my location correctly?
What should I do if I forget my password?
I can't recover my password.
What steps should I take if I can’t create an account?
How do I contact support for app-related issues?
How do I report a bug or technical issue within the app?
Where can I find the app’s privacy and security policies?
How do I log out?
How do I permanently delete my account?
Where can I add/mint/onboard a hotspot?
Where can I view my hotspot stats?
How do Claim Cycles work on mainnet, and what do I need to know to claim my rewards correctly?
How do I claim my rewards?
What should I do if I’m unable to claim my rewards?
Where can I see the overall network statistics?
Why aren’t my stats displaying correctly?
Why was an automatic wallet created for me?
How do I backup my wallet?
How do I create a wallet?
How do I import an existing wallet?
How do I access my wallet keys?
How can I configure which currencies appear in my wallet?
Why can’t I view my NFTs (NFNodes) in my wallet?
Why do I see my NFTs in the wallet but not my hotspots on the My Miners page?
My wallet appears in red and has a label that says “import.”
What should I do if I can’t see my assets in my wallet?
What steps should I take if I lose my wallet key?
How do I remove a wallet from the app?
How do I set a specific wallet as my main wallet?
How do I configure Passpoint settings?
How do I connect to the Wayru WiFi network?
How do I connect to the Wayru Mobile network?
I can’t connect to Wayru networks.
Why aren’t the networks showing up on the map?
How can I filter networks on the map?
How do I connect to a network from within the app?
I can’t connect to a network from the app.
Why do I have to watch an ad to connect to the internet?
Understanding Wayru Networks SSIDs